At the RTK we are passionate about harnessing the power of data so that money is spent most effectively on services that are in impactful, we understand the importance of this in the context of budget cuts and limited resources. We appreciate that this is something which requires ongoing evaluation and the flexibility to respond to new challenges. For this reason, we believe strongly in capacity building, enabling clients to collect and analyse their own data to develop performance dashboards that they can use to manage delivery effectively.
Our model of partnership working means we can equip teams with the skills to identify and monitor their own outcomes and progress. We can accurately monetise the value of outputs so that we can use cost benefit data to drive outcomes based budgeting decisions.
We do this through:
Delivering training sessions, we have successfully delivered training to clients across local government and the community and voluntary sector. We have received excellent feedback for these sessions.
We also work on a one to one basis with clients completing bespoke work, including:
- Helping clients to unpick their current or planned service delivery and to co-produce outcomes frameworks for them to use on an ongoing basis;
- Supporting clients to implement large-scale system change initiatives, helping them to plan and evaluate changes to structures and processes;
- Assisting clients in developing robust financial and economic cases for any programme, to do this we can implement a number of economic evaluation methods to suit the needs of the client; and
- Supporting organisations in developing Social Impact Bonds, we are one of the service providers recommended by Social Finance to do this. We provide economic evaluation and business analytics to demonstrate how the project will work and where savings are projected to be made.
Client: Social Finance
Social Finance is a not-for-profit organisation that develops Social Impact Bonds (SIBs), it has added theRTK Ltd to its Directory of SIB service providers. (Read more….) The directory provides details of providers currently offering support for Social Impact Bond development.
Client: Social Housing provider
Brief: The client wanted support to get the most out of their performance management data in order to demonstrate their impact to commissioners.
Our Approach: The project set out to provide the client with the capacity to produce effective business analytics capable of informing strategies to optimise their service. We set out to inform the collection of data that would help quantify the costs, efficiency of delivery, impact on customers and ultimately cost-effectiveness of homelessness services provided by our client. Successful delivery of the project gave the business a unique and robust analytical capacity that enabled it to optimise cost-effectiveness across services and respond to demands for evidence of impact that are integral to contracting through payment by results.
Our approach involved working closely with the client’s in-house team through four key processes: (1) Developing a theory of change; (2) Identifying key performance data; (3) Evaluating the impact of services; and (4) Calculating cost-benefit.
Impact: The results enable our client to create value by improving both the efficiency and effectiveness of their care and support services. The results allowed them to provide service commissioners with clear evidence of how their services are a cost effective means of supporting their customers.
Client: The Royal College of Speech and Language Therapists
Brief: RCSLT introduced a new package of quality assurance and service improvement initiatives. They required support to evaluate the impacts of the initiatives on service quality.
Our Approach: We helped the RCSLT to identify, collect and analyse data that will enable them to assess the impact of new initiatives. We also worked in partnership with them to develop user-friendly evaluation frameworks to assess the impact of the initiatives on service quality.
Impact: At the end of the work, we left the client with an effective data production and collection process capable of generating robust evidence on service impact that will form the basis of an evidence- based marketing campaign. A copy of our report can be found on the College website.
Client: Haringey Council
Brief: The client required quarterly social value reports on the £1.5m One Borough One Future Fund over a two-year period. The aim of the project was to inspire individuals, organisations and businesses to come forward with ideas to tackles the biggest issues facing the borough, to reduce inequality and to deliver better services.
Our Approach: We used economic evaluation methods to monetise the value of the social impacts of the projects and to demonstrate this clearly and succinctly.
Impact: The client was able to evidence clearly to the commissioners the social value of the work they were delivering.
Client: Local Authority Children and Young People Directorate
Brief: The Local Authority Children and Young People Directorate commissioned the RTK to support them in their data management to optimise service delivery for local children and their families.
Our Approach: We supported our client to understand what they need to measure, how to collect the data, and how to use it to improve quality and efficiency of services for local children and their families.
Impact: The results enabled the authority to effectively commission services for their Sure Start Children’s Centres on a payment by results basis. This piece of work also built data analysis capacity within the organisation.
Client: The City of Wolverhampton Council
Brief: The RTK was commissioned to provide commentary and critique of their approach to outcomes based budgeting. This was part of a wider council objective to have an outcome based corporate plan.
Our Approach: We developed a detailed Theory of Change and Outcomes Based Accountability Framework in close collaboration with the client’s performance management team and used this to review the council’s approach. We provided the client’s team with a succinct report, and the core skills to improve this process further.
Impact: The introduction of Outcomes Based Budgeting was one of the factors that led to The City of Wolverhampton Council being named Local Authority of the Year at The 2017 MJ Awards, and was also was also named winner in three other categories, Most Improved Council, Senior Leadership Team and Excellence in Governance and Scrutiny.
Client: Reading Borough Council
Brief: Reading Borough Council (RBC) commissioned the RTK to support them with their application to theCabinet Office’s Life Chances Fund for a Social Impact Bond (SIB). The SIB was aimed at tackling the issue of individuals not in education, employment or training (NEETs), both in preventing individuals becoming NEET and through helping NEETs get back into employment, education or training as soon as possible.
Our Approach: We worked in partnership with colleagues from RBC to set out their planned approach to delivering the programme and how they planned to evaluate it. We did this by developing a Theory of Change and Outcomes Based Accountability Framework for them to clearly map this out. In addition, we assisted them by completing an economic evaluation using cost benefit analysis methods, as part of this we advised on:
- The unit costs of an individual that is not-participating between ages 14-19 on public services, including: the Local Authority, the Police, health (e.g. local hospitals);
- Indicative costs to schools (specifically of 14-16 YOs not participating);
- How cost savings break downon an annual basis, and per partner; and
- Estimated savingsthat could be made through reducing the number of non-participating young people in Reading, broken down by time, cashable and non-cashable savings.
Impact: Our support bolstered RBC’s Sib application as they were able to detail a clear plan for programme delivery and internal evaluation. They were also able to demonstrate a projected cost benefit analysis of the project which was of vital importance to evidence where the savings would be made so that the commissioners can assess the risk of this.
Client: Leeds City Council
Brief: As part of a larger scale evaluation of their ‘Family Valued’ project that we were delivering, Leeds City Council required an economic evaluation of Family Group Conferencing.
Our Approach: We delivered a costs benefit analysis focussing on the savings associated with the delivery of family group conferencing. Because of the early stage of the project the analysis was based upon estimated and projected savings. However, we also ensured that we built the capacity within the council so that they will be able to collect information on more long term outcomes.
Impact: The framework we developed and the support we gave the council means that they were able to continue to build a robust model of financial benefits based upon the data that we supported them to collect.
Client: National Health Education Scotland
Brief: National Health Education Scotland required a tool to enable local Speech and Language Therapist services to provide estimates of economic cost-benefits for Augmentative and Alternative Communication (AAC) interventions
Our Approach: We worked with the Royal College of Speech and Language Therapists and our strategic partners at Concentra to develop the online tool. Our work also included an appraisal of existing methods of measuring cost benefits, cost consequences and cost effectiveness, making recommendations concerning effective measurement, and identifying data collection systems and processes that might be required to fill evidence gaps. A copy of the report can be found here.
Impact: The tool could be used by local services to inform decision making around which interventions to use.
Client: Tower Hamlets Council
Brief The council commissioned the RTK to support them in making the most of their performance data as they are going through a process of systems change by implementing an outcomes based approach.
Our Approach: We are building evaluation capacity within the council by council programme delivery teams and community stakeholders to monitor their impact by focusing on outcomes. The ultimate objective is to produce a set of materials that will enable teams in Tower Hamlets to implement for themselves outcomes based approaches to programme management and evaluation. We have designed a bespoke 8 stage process to do this:
- Project initiation;
- Evidence masterclasses;
- Workshops to develop theory of change;
- Introduction to Results-Based Accountability;
- Develop a data collection framework for evaluation of policy programmes;
- Support in-house delivery teams run programme evaluations;
- Support the writing up and dissemination of research reports;
- Review process and develop policy evaluation tool-kit for Tower Hamlets.
Impact: We anticipate that the council will have the capacity to evaluate their own work using the toolkit we have developed in partnership with them using outcomes based approaches.